How will service be offered for Scout Vehicles?

  • From all of us at Scout Motors, welcome to the Scout Community! We created this community to provide Scout vehicle owners, enthusiasts, and curiosity seekers with a place to engage in discussion, suggestions, stories, and connections. Supportive communities are sometimes hard to find, but we're determined to turn this into one.

    Additionally, Scout Motors wants to hear your feedback and speak directly to the rabid community of owners as unique as America. We'll use the Scout Community to deliver news and information on events and launch updates directly to the group. Although the start of production is anticipated in 2026, many new developments and milestones will occur in the interim. We plan to share them with you on this site and look for your feedback and suggestions.

    How will the Scout Community be run? Think of it this way: this place is your favorite local hangout. We want you to enjoy the atmosphere, talk to people who share similar interests, request and receive advice, and generally have an enjoyable time. The Scout Community should be a highlight of your day. We want you to tell stories, share photos, spread your knowledge, and tell us how Scout can deliver great products and experiences. Along the way, Scout Motors will share our journey to production with you.

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    So, welcome to the Scout Community! We encourage you to check back regularly as we plan to engage our members, share teasers, and participate in discussions. The world needs Scouts™. Let's get going.


    We are Scout Motors.

dleepnw

Active member
  • Oct 29, 2024
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    150
    Seattle
    Amazing reveal and from what you shared looks like amazing vehicles. I put down a reservation for the Traveler. Once question I have is about the service model you plan to employ. It sounds like you're going to be offering direct to consumer sales. Does this mean you won't have a dealership model? If not, where will the Scout vehicles go to get serviced for maintenance and repairs? Are you planning on creating your own service centers?
     
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    Here’s a slide from the reveal event. We can expect brick & mortar service centers with in-driveway flexibility.

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    Shout out to another community user for sharing this post with me but looks like they are going to open their own service centers, similar to the way Tesla and Rivian handle service. Historically, both of them have had trouble with this model as its complex on a number of levels. Hope Scout will learn from these.

     
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