Perhaps an available "DIY kit", which would include any non-standard tools that might be required as well as a lifetime access to an online "DIY center". In addition to a continuously updated service manual and parts database, the DIY Center would include new service bulletins, tips and tricks, a DIY forum and an official list of "DIY Ready" 3rd party upgrades, with instructions for each.
Dealerships Are Dying
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I suppose that it would come down to some grand database accessible to owners and techs. But I really like a printed manual while in repair mode. Having to deal with a laptop/tablet screen in the driveway, or a computer that keeps popping up irrelevant messages, or shutting down to save battery, etc. just isn't my favorite tool under the circumstances. At least make them PDF pages I can print. Yeah, I'm old school.
I’ve been thinking about this too. As it happens I brought my VW ID.4 into service for the first time, 18 months after I bought it. There’s not much to maintain on an electric car. There’s some recalls that need fixes, but nothing big. There are moving parts that will require long term attention, but most of the early service like air filters or inspections I can easily do myself.
So I’m not too concerned about not selling through dealers, but I would like a service manual. Maybe an ODBII connector and an App that lets end-users easily diagnose issues. I would love a healthy third-party parts market for things like air filters or whatever. Recall parts should be easy to ship direct to consumers along with the repair instructions.
I would like it if the expectation was that for simple repairs at least, DIY is NBD. I think that approach would appeal to a lot of people.
So I’m not too concerned about not selling through dealers, but I would like a service manual. Maybe an ODBII connector and an App that lets end-users easily diagnose issues. I would love a healthy third-party parts market for things like air filters or whatever. Recall parts should be easy to ship direct to consumers along with the repair instructions.
I would like it if the expectation was that for simple repairs at least, DIY is NBD. I think that approach would appeal to a lot of people.
How I wish!!! I'm worried about this discussion largely because it is between US -- people who have owned Scouts, worked on cars, have woodworking hobbies, etc. But ask my teacher and professor friends, and I hear too many stories of students who have never held a hand tool, whose skills all relate to working with a glowing device which has a touch screen. Reading and comprehension skills are way down too. So as much as the "driveway fixable" concept appeals to US, I expect SM must anticipate supporting those purchasers who can only drive their Scouts.
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