Here is my story.
Phil Long Hyundai of Chapel Hills in Colorado Springs. 2009. My wife and I, and our father-in-law, were shopping for new vehicles. My wife decided after some test drives that she wanted a new Santa Fe. Our sales rep handed us off to a sales manager. We offered a negotiating position on the price; it was immediately rejected, with the sales manager stating that they don't negotiate on their vehicles. Only...that wasn't true. He didn't know that a few cubicles away, the person he was actively negotiating with was my father-in-law, buying a different vehicle. We all walked out.
2017 or '18, same dealership. I'm a co-signer for a new Hyundai for my mother-in-law, and my credit is impeccable. This time, they did negotiate a bit (after arm-twisting, they also agreed to not charge us a $1,000 add-on for seat stain protection, a stupid blinking center high mounted stop light, and a wheel package for a car with plastic hubcaps, which they claimed, "we put these protection packages on all of our cars, it's already on there so we have to charge you" - strangely, her CHMSL doesn't blink). Signed the deal, we drove off the lot. This was a Saturday. She's a senior citizen and has severe anxiety issues.
Two days later, the dealer calls her back, she needs to come in RIGHT AWAY to sign new paperwork, or they're going to have to reposess the vehicle. There was an error on the paperwork and her interest rate is going to go up from 3.9 percent to 14 percent. She calls me in a panic at work, she can barely breathe, I'm like NFW. Sit tight. I called them and they tried to tell me she has to re-sign. I said no thanks, give us her old car back and cancel the deal under Colorado law. Sorry, we can't, they say - her old car has gone to auction. Cool, I said, give us a car of equal value to the trade value listed on the deal off your used car lot. Sorry, we can't do that either. I ask, what's the problem with the deal? They said it turns out she didn't qualify for the best financing. I reminded them I'm the co-signer, my credit is over 800, and would they like to speak to my attorney? I then advised them that I'm now going to leave a negative review online.
I immediately write a truthful negative review on Google, Edmunds, and one other site I don't recall. The dealership GM calls me back within 10 minutes of the review going live and says it's all good, we actually just forgot to sign a mileage disclosure statement for the trade in, and if we make this right would you take down the negative review please? And that finance manager wasn't from our dealer, he was from another dealer up in Denver, so sorry, he's not here any more.
Sure, I'll modify the review to describe how you made it right but I'm not taking anything down. We both went in, signed a new disclosure statement (there were 4 more miles on her old car than the *original* disclosure, because they drove it around to get it to the truck to send it to auction, whatever, it's gone).
We have since blackballed them and they us - we went shopping for a Genesis GV60 recently, they wouldn't even call us back; we leased from a dealer in Denver 50 miles away.
