One important question we have is whether Scout Motors will be able to provide over-the-air updates.
Over-the-air-updates?
- Thread starter bobz
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With all the tech I would certainly hope so. Most other cars are doing that and if repair maintenance is going to offer remote service the tech will all be there to do it. Even my hybrid accord has that so I’d say with solid certainty that they will have it
Will Scout vehicles benefit from over-the-air (OTA) software updates? | Scout Support
Will Scout vehicles benefit from over-the-air (OTA) software updates?
Yes, we expect Scout vehicles will receive improvements and enhancements through over-the-air (OTA) software updates. This ensures your vehicle stays up-to-date and continues to improve over time.
And hopefully they have a good rollback mechanism if there is an issue with an update. No desire to have to have a vehicle towed because of a failed update.Will Scout vehicles benefit from over-the-air (OTA) software updates? | Scout Support
support.scoutmotors.com
Will Scout vehicles benefit from over-the-air (OTA) software updates?
Yes, we expect Scout vehicles will receive improvements and enhancements through over-the-air (OTA) software updates. This ensures your vehicle stays up-to-date and continues to improve over time.
Just for the record, I have never had an OTA fail, and I have never had an OTA require a tow.
I don't think this a real concern in this day and age.
Worst case, you (or the OEM) might find a bug somewhere, it gets reported, a bug fix is issued and it is patched.
Fwiw, bad updates are still a thing. And the ability to revert to LKG in those situations would great.
For any updates that are bad, there is usually “someone” out there in the field getting the bad stuff first. Then they get metrics/feedback about the update being bad, halt the rollout, and fix it. But bad things can happen.
I’m not sure if I can recall an exact time vehicles were so bricked they needed to be towed (did that happen to the Blazer… or maybe Vinfast)?) but infotainment ones are more common.
This one was the result of a fat finger (something was mistyped), and a certain mixup.
electrek.co
For any updates that are bad, there is usually “someone” out there in the field getting the bad stuff first. Then they get metrics/feedback about the update being bad, halt the rollout, and fix it. But bad things can happen.
I’m not sure if I can recall an exact time vehicles were so bricked they needed to be towed (did that happen to the Blazer… or maybe Vinfast)?) but infotainment ones are more common.
This one was the result of a fat finger (something was mistyped), and a certain mixup.
Rivian software update bricks infotainment system, fix not obvious
On Monday, Rivian released an incremental software update 2023.42, which bricked the infotainment system in R1Ses and R1Ts. The company...
electrek.co
Just to be clear, that article is a bit "sensationalized" because not all Rivian owners rec'd the update, and they do updates on a rolling / tiered basis (not all at once) so it affected 3% of owners, and they were still able to drive their cars - they just lost the infotainment screen. Also, being "bricked" is different from losing your screen, then receiving an OTA update with a bug fix and then operating normally.
Me either, with just one brand, but two very different vehicles. I do know a few others have experienced bad OTAs on the same brand/model vehicles I own, but I've never experienced them. I have automatic updates turned on, so the vehicles run the updates when they receive them (I have updates scheduled to occur at 01:00 the night after they receive the update).
I understand that it is a bit sensationalized. But what I was trying to convey is that "even if they notice it relatively quickly, and halt a bad update, some people are still going to receive it."
IE, if you were part of the 3%, it would still be a pain, even though, as you mentioned, it didn't render the vehicle non functional.
I thought about it a bit more over the weekend. And it was the Blazer EV that I was thinking about that was stranded due to software issues.
And yes, I know they did a stop sale for this. I'm just trying to convey that "bad software, and bad software updates can and do happen, so being able to handle a bad build in a graceful way, is a feature that I desire".
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Hopefully with Rivian foundation in the electrical and software side this won’t be so much of an issue. A Chevy is a Chevy. Sorry-I had too many issues and swore I’d never go back to them or Chrysler and after Bronco issues I might as well scratch Ford off my list.
Everything I’ve experienced so far with Scout makes me think that they are not going to release garbage to market, and if problems arise, they will deal with it appropriately. From the little bit of reading I’ve done about people who woke up to bricked Rivians, it seems like there’s always been very responsive customer service. It sucks to be saddled with stuff like bad software or bum 12v batteries, but like @Logan said, you want to see that problems are handled well. I’m optimistic from what I’ve seen.
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