October 2024 Production Center Update

[LastDayScout]

I suppose there is a careful balance between unique and convenient. Frankly, I like that the Scout is unique. As far as how they are serviced, I really don't care where (or by whom) they are serviced. An oil and filter change on my Traveler at a local dealership would be preferable over going to a Scout branded facility a couple of hours away. With my wife's new Subaru, we drove 45 minutes to the dealership as long as the oil changes were free. Once that ended, they happen locally. I guess you can see that I have no emotional connection to dealerships. As long as the work is competent, I don't care what your cap says.

I know Scouts are off road oriented vehicles and will likely break more stuff as such. But, overall, EVs do not require a lot of service. In 35,000 miles, my iX has had a set of wiper blades, washer fluid, one cabin filter and one set of tires (only because what came on it were summer tires that wore quickly). It will be due for inspection and brake fluid at two years. Of course, if you have the Harvester, it will require fluid changes and filters. Many "fixes" and improvements are Over The Air, OTA.

 

[Mark bryner]

This is a smart consideration for Scout ownership out of the gate... Owning a 1st generation of anything undoubtedly comes with some servicing and some kinks. if you are not an "early adopter" with some level of understanding of what that means (mainly patience and owning the fact that you made an intentional decision to purchase a 1st-model year from what is essentially a new company), then it might make more sense to wait until Gen2, or wait until you see a SC built closer to your location. If Scout has SC's planned and lists those locations closer to launch, and provides a warranty (Rivian has an excellent warranty FWIW) that will absolutely drive conversions of reservations for those buyers in that geo. Some reservation holders will of course be upset if there isn't a dealer in their neighborhood, but to Saxa's point, the network will grow and expand with time.

I would not have bought my Rivian if they did not have a Service Center within a relatively close proximity, and did not offer remote service. I had to go through a couple of issues with appointments (one for which I was just given a loaner Jeep for a week) which some people might have been pissed about. I was happy to take the loaner and let Rivian service the truck. No big deal... I see that as tablestakes, and my service experiences have been quite good considering some longer wait times for appointments, and the understanding that they are also bringing new techs up to speed as they scale.

So looking at this map (https://rivian.com/experience/service#map) and if I lived in North Dakota, I might wait on my reservation.

Rivian started out with a remote service and I had them come out twice but after a year they stopped doing it. So I’m planning on scout doing the same thing maybe but I hope not but the problem with Rivian is if you get a dent in either right or left corner rear It’s about a $50,000 repair since the body is almost one piece on the sides. But I don’t think we’re gonna have to run into that problem with scout.

 

[Scoutsie]

I suppose there is a careful balance between unique and convenient. Frankly, I like that the Scout is unique. As far as how they are serviced, I really don't care where (or by whom) they are serviced. An oil and filter change on my Traveler at a local dealership would be preferable over going to a Scout branded facility a couple of hours away. With my wife's new Subaru, we drove 45 minutes to the dealership as long as the oil changes were free. Once that ended, they happen locally. I guess you can see that I have no emotional connection to dealerships. As long as the work is competent, I don't care what your cap says.

Also, you wouldn’t need an oil change (unless the Harvester needs it?). EVs don’t need them: no pistons. Cabin air filters, yeah, but not engine air filters. They don’t need maintenance at the same intervals as hybrids or ICE cars.

 

[DBHowe]

Also, you wouldn’t need an oil change (unless the Harvester needs it?). EVs don’t need them: no pistons. Cabin air filters, yeah, but not engine air filters. They don’t need maintenance at the same intervals as hybrids or ICE cars.

Yeah,. That's why I said on my Harvester. I know that electric motors don't have pistons. I was born at night, but not last night. *grin*

 

[DBHowe]

Wow! $50,000? Surely you're making a joke? I'm pretty sure I can make any dent go away for less than that. Maybe I'm in the wrong business! *grin*

 

[R1TVT]

Rivian started out with a remote service and I had them come out twice but after a year they stopped doing it.

I just had remote service on my R1T in September, so they apparently have not stopped doing it. LOL.

 

[Scoutsie]

Yeah,. That's why I said on my Harvester. I know that electric motors don't have pistons. I was born at night, but not last night. *grin*

My bad! Sorry to give you the “ooh ooh look at my great big brain” treatment. I only saw Traveler and missed the Harvester context. I’ll reign in that ol’ overachiever impulse.

 

[DBHowe]

My bad! Sorry to give you the “ooh ooh look at my great big brain” treatment. I only saw Traveler and missed the Harvester context. I’ll reign in that ol’ overachiever impulse.

Ha ha ha! Don't worry, I didn't take it wrong. There's all levels of us newbies on here and your help is always welcome. But I have moved from a "Lime Green Newbie" to a "Forest Green Newbie!" *grin*

 

[Scoutsie]

Ha ha ha! Don't worry, I didn't take it wrong. There's all levels of us newbies on here and your help is always welcome. But I have moved from a "Lime Green Newbie" to a "Forest Green Newbie!" *grin*

SWEET! I’m glad we’re not at odds. Back to doing what I love most in life: Professor, call on meeeeeee

 

[JohnBills]

It just keeps getting more and more real everyday!

 

[shnngns]

Regarding service centers and mobile techs....I REALLY hope they pull this off better than my Tesla experience. I had to drive 2.5-3 hours one way to have my Tesla "serviced" when some weird noises popped up. They refused mobile service. That experience was part of my hesitation with buying a Rivian because it would have been the same 2.5-3 hours one way to have a Rivian worked on if they also refused mobile service. I fear that Scout may be the same in the beginning and then I have a decision to make.

 

[oldgeeksguide]

Rivian started out with a remote service and I had them come out twice but after a year they stopped doing it. So I’m planning on scout doing the same thing maybe but I hope not but the problem with Rivian is if you get a dent in either right or left corner rear It’s about a $50,000 repair since the body is almost one piece on the sides. But I don’t think we’re gonna have to run into that problem with scout.

Bummer that they stopped remote service. Does that mean they have some sort of service center within a reasonable distance now?

 

[Scoutsie]

Regarding service centers and mobile techs....I REALLY hope they pull this off better than my Tesla experience. I had to drive 2.5-3 hours one way to have my Tesla "serviced" when some weird noises popped up. They refused mobile service. That experience was part of my hesitation with buying a Rivian because it would have been the same 2.5-3 hours one way to have a Rivian worked on if they also refused mobile service. I fear that Scout may be the same in the beginning and then I have a decision to make.

If you don’t mind sharing, I’m curious to hear what the grounds were for refusing to come out your way, esp. if it’s a service that they provide for other customers, but wouldn’t provide for you?

 

[shnngns]

If you don’t mind sharing, I’m curious to hear what the grounds were for refusing to come out your way, esp. if it’s a service that they provide for other customers, but wouldn’t provide for you?

I wish I knew. I was just told it was "unavailable" and I would need to drive 2.5-3 hours one way to bring my Tesla in. They gave no reason.

 

[Scoutsie]

I wish I knew. I was just told it was "unavailable" and I would need to drive 2.5-3 hours one way to bring my Tesla in. They gave no reason.

Well, that’s a crappy way to retain customer loyalty. They get to expense the travel for their job: you don’t. Yeesh. I’m sorry that happened.